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Consumer Data Privacy Policy

Introduction

Zenas Substratum, a registered Non-Profit Organisation in South Africa (Registration Number: 256 - 958), is committed to protecting the privacy and security of personal information collected from our donors, supporters, volunteers, and website users.

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Scope

This policy applies to all personal information collected by Zenas Substratum, whether electronic, paper-based, or verbal.

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Definitions

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• "Personal Information" means information relating to an identifiable, living, natural person.

• "Processing" means any operation or set of operations performed on personal information.

 

Purpose of Collection

 

We collect personal information for the following purposes:

• Donor and supporter engagement

• Fundraising and marketing

• Volunteer management

• Event registration and management

• Website usage analysis

Types of Personal Information Collected

• Contact information (name, email, phone number, address)

• Donation and payment information

• Demographic information (age, location, interests)

• Communication preferences

• Website usage data (IP address, browser type, pages visited)

Collection Methods

• Online donation forms

• Event registration forms

• Volunteer application forms

• Website cookies and tracking technologies

• Social media interactions

Processing and Storage

• Personal information is stored securely on Zenas Substratum's servers or third-party service providers.

• Access to personal information is restricted to authorized personnel.

• We take reasonable measures to prevent unauthorized access, disclosure, or destruction.

 

Disclosure

We may disclose personal information to:

• Service providers (payment processors, email marketing platforms)

• Partner organizations (for joint fundraising or events)

• Regulatory authorities (as required by law)

 

Rights of Data Subjects

• Right to access and correction

• Right to object to processing

• Right to lodge a complaint

• Right to opt-out of marketing communications

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Security Measures

• Encryption (SSL/TLS)

• Firewalls

• Access controls

• Regular security audits

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Retention and Deletion

 

Personal information will be retained for as long as necessary to achieve the purpose of collection. We will delete or anonymize personal information when no longer required.

Cross-Border Transfers

We may transfer personal information to countries with adequate data protection laws.

Compliance

 

This policy complies with:

• Protection of Personal Information Act (POPIA), 2013

• Electronic Communications and Transactions Act (ECTA), 2002

• South African data protection regulations

 

Changes to Policy

This policy may be updated at any time. Changes will be effective immediately upon posting on Zenas Substratum's website.

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Contact

For queries or requests regarding this policy, please contact:

49 Durham Street

Fairmount

Johannesburg

2192

info@zenas.co.za
+2776 581 6876

+2776 794 3762

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Approval

This consumer data privacy policy was approved by Zenas Substratum's Board of Directors on 21/11/2024.

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Version

Version 1.0

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