Introduction

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Zenas Substratum, a registered Non-Profit Organisation in South Africa (Registration Number: 256 - 958), aims to ensure timely and efficient delivery of goods and materials to our supporters and beneficiaries.

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Scope

This policy applies to all shipments made by Zenas Substratum, including:

• Donor rewards and gifts

• Merchandise sales

• Event materials

• Relief and aid shipments​

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Shipping Methods

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We use the following shipping methods:

• Courier services 

• Local delivery services

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Shipping Rates

Shipping rates will be calculated based on:

• Weight and size of package

• Destination (local or international)

• Shipping method chosen

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Estimated Delivery Times

• Local deliveries: 3-7 working days

• National deliveries: 7-14 working days

• International deliveries: 14-30 working days

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Tracking

• All shipments will be tracked.

• Tracking numbers will be provided to donors and supporters.

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Delivery Address

Please ensure that the delivery address provided is accurate and complete.

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Failed Deliveries

In the event of a failed delivery, we will:

• Attempt to contact the recipient to resolve the issue.

• Charge a re-delivery fee (if applicable).

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International Shipping

For international shipments, please note:

• Customs and import duties may apply.

• Delivery times may vary due to customs clearance.

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Returns and Refunds

See our Refund Policy for details on returns and refunds.

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Contact

For queries or requests regarding this policy, please contact:

Zenas Substratum

49 Durham Street

Fairmount

Johannesburg

2192

info@zenas.co.za
+2776 581 6876

+2776 794 3762

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Approval

This consumer data privacy policy was approved by Zenas Substratum's Board of Directors on 21/11/2024.

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Version

Version 1.0